Research Support Team
Common Questions
Are these products for human use?
All products are strictly for research use only and are not intended for human or animal use.
Can I request batch documentation?
Product pages include available specifications, batch details, and certificates of analysis for qualified research customers.
How are orders packaged and shipped?
Orders are prepared for professional fulfillment and shipped using secure packaging with tracking information.
How can I contact support?
Contact support with your order number and question; our team will respond as promptly as possible.
How should products be stored?
Store products according to the documentation provided and follow your laboratory’s approved handling and storage procedures.
Who may purchase research products?
Access may be limited to lawful research customers who agree to our terms and research-use-only requirements.
Order Support
Documentation
697 Hilltop Street, Springfield, MA, USA
Research Inquiries
9am – 6pm